FAQ

The following information describes the customer standards used by NeeDoh for United States orders.

What is the order timeline?

Orders are usually prepared within 1–2 business days. Standard transit after dispatch generally takes another 4–6 business days, not counting weekends or US federal holidays.

How is tracking provided?

After the parcel ships, we email its tracking details to the address used for the order.

What if my order details are wrong?

Ask for a correction or cancellation as soon as possible before dispatch. Success is not guaranteed after fulfillment begins.

What are the return and refund timeframes?

Please request a qualifying return or exchange no later than 30 days after delivery. Approved return postage is our responsibility. Following receipt and approval of the returned item, we refund the original payment method within 10 business days; the provider may need extra time to post the credit.